Ridiculous service

I had a previous connection with Vox. Was in hospital in a coma for 3 months, my connection was discontinued. Finally got back home and re-instated the service also paid up back dated fees. They advised that a new connection must be registered. I waited two weeks for this to be done, finally received an sms that the line is active. Noticed that I'm charged for a UPS which I don't have on the invoice. It was logged up until now no response. I was advised that because I have the existing router they will only configure the nee active line to it. I was on a call for an hour this morning with no assistance I have to keep explaining the same thing to three different people, loadshedding kicked in and still my airtime and time spent on the phone was useless. Doesn't seem like anyone knows what they're doing, but as soon we a payment is late they're fast to discontinue the service. This is ridiculous