LK
Lana K
1 reviews | Active since Jan 2024
25 Jun 2024, 16:13
Ridiculous service and T & C's
Absolutely pathetic service! I joined Vox in January, paying R1000 per month and have to move houses now, just 3 minutes from where I'm currently staying. I called Vox to kindly arrange to ''transfer'' my package to the new house which they said they cannot do. I would need to cancel the current contract (and pay R1700!) and start a new one with a new fee and activation. The new house is fiber ready and too and I HAVE to move! I'm still asking to be a loyal customer but being refused which will now cost me additional money. I couldn't have anticipated in January when I signed the contract that I would have to move. Never again will I go with such a useless ISP.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
25 Jun 2024, 16:41Good day Lana K,
Thank you for your review.
We have escalated the details of your review to the Sales department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the Sales department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's reply25 Jun 2024, 16:41
Official
Good day Lana K,
Thank you for your review.
We have escalated the details of your review to the Sales department, and an agent will make contact with you directly.
Kind regards,
Vox
Thank you for your review.
We have escalated the details of your review to the Sales department, and an agent will make contact with you directly.
Kind regards,
Vox
Vox Telecom's replyOfficial
26 Jun 2024, 11:50Good day, Lana K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales department has made contact and assisted accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales department has made contact and assisted accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply26 Jun 2024, 11:50
Official
Good day, Lana K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales department has made contact and assisted accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales department has made contact and assisted accordingly.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
LK
Lana K's updateReviewer Update
05 Jul 2024, 12:53Dear Vox,
So even after paying the fee begrudgingly and being assured that this would be sorted out, I still sit here a week and a half later with NO internet. I have tried calling, escalating, you name it, and still got absolutely nowhere with your team. This is directly impacting my ability to work from home and bring in an income, and no one seems bothered. Can someone tell me what is taking so long and why this isn't resolved yet?
I maintain once again that this is terrible customer service.
So even after paying the fee begrudgingly and being assured that this would be sorted out, I still sit here a week and a half later with NO internet. I have tried calling, escalating, you name it, and still got absolutely nowhere with your team. This is directly impacting my ability to work from home and bring in an income, and no one seems bothered. Can someone tell me what is taking so long and why this isn't resolved yet?
I maintain once again that this is terrible customer service.
LK
Lana K's update05 Jul 2024, 12:53
Reviewer Update
Dear Vox,
So even after paying the fee begrudgingly and being assured that this would be sorted out, I still sit here a week and a half later with NO internet. I have tried calling, escalating, you name it, and still got absolutely nowhere with your team. This is directly impacting my ability to work from home and bring in an income, and no one seems bothered. Can someone tell me what is taking so long and why this isn't resolved yet?
I maintain once again that this is terrible customer service.
So even after paying the fee begrudgingly and being assured that this would be sorted out, I still sit here a week and a half later with NO internet. I have tried calling, escalating, you name it, and still got absolutely nowhere with your team. This is directly impacting my ability to work from home and bring in an income, and no one seems bothered. Can someone tell me what is taking so long and why this isn't resolved yet?
I maintain once again that this is terrible customer service.
Vox Telecom's replyOfficial
10 Jul 2024, 10:21Good day , Lana
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Jul 2024, 10:21
Official
Good day , Lana
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
LK
Lana K's updateReviewer Update
01 Aug 2024, 09:43Dear Vox,
It’s a new day and a new issue with my internet. As I signed on this morning to start working I didn’t have internet. I called for technical support and no one could help me. A technician hasn’t bothered to come out and help install or configure the router or anything. Instead I sit here, unable to run my business once again at the hands of your poor service. All I’ve been told is that you’ve logged a ticket. I have had issues with your service from day 1 and they are still ongoing. And yet, when it comes to taking your monthly fee, you demand that it’s done in a heartbeat.
What are you going to do to fix this?
It’s a new day and a new issue with my internet. As I signed on this morning to start working I didn’t have internet. I called for technical support and no one could help me. A technician hasn’t bothered to come out and help install or configure the router or anything. Instead I sit here, unable to run my business once again at the hands of your poor service. All I’ve been told is that you’ve logged a ticket. I have had issues with your service from day 1 and they are still ongoing. And yet, when it comes to taking your monthly fee, you demand that it’s done in a heartbeat.
What are you going to do to fix this?
LK
Lana K's update01 Aug 2024, 09:43
Reviewer Update
Dear Vox,
It’s a new day and a new issue with my internet. As I signed on this morning to start working I didn’t have internet. I called for technical support and no one could help me. A technician hasn’t bothered to come out and help install or configure the router or anything. Instead I sit here, unable to run my business once again at the hands of your poor service. All I’ve been told is that you’ve logged a ticket. I have had issues with your service from day 1 and they are still ongoing. And yet, when it comes to taking your monthly fee, you demand that it’s done in a heartbeat.
What are you going to do to fix this?
It’s a new day and a new issue with my internet. As I signed on this morning to start working I didn’t have internet. I called for technical support and no one could help me. A technician hasn’t bothered to come out and help install or configure the router or anything. Instead I sit here, unable to run my business once again at the hands of your poor service. All I’ve been told is that you’ve logged a ticket. I have had issues with your service from day 1 and they are still ongoing. And yet, when it comes to taking your monthly fee, you demand that it’s done in a heartbeat.
What are you going to do to fix this?