lK
lazola K
1 reviews | Active since Jul 2014
05 Apr 2022, 09:17
Ridiculous service
Fun when Vox is having technical error's they take forever to resolve but should your account not be paid than they will terminate your service immediately !!!!!!!!!! I mean we need data as we are working from home !!!!!!!!!!!!!!! Ridiculous service and i will never recommend anyone one to VOX !!!!!!!!!!!!!!!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Apr 2022, 09:52Good day , Lazola K
Thank you for your review.
There was a Vox notice sent per email, to the nominated Gmail account.
Vox Notice:
Vumatel GPON Fibre Services (FTTH). Roodepoort. Customers may experience problems with no connectivity.
Fault has been escalated to Vumatel to investigate.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Thank you for your review.
There was a Vox notice sent per email, to the nominated Gmail account.
Vox Notice:
Vumatel GPON Fibre Services (FTTH). Roodepoort. Customers may experience problems with no connectivity.
Fault has been escalated to Vumatel to investigate.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Vox Telecom's reply05 Apr 2022, 09:52
Official
Good day , Lazola K
Thank you for your review.
There was a Vox notice sent per email, to the nominated Gmail account.
Vox Notice:
Vumatel GPON Fibre Services (FTTH). Roodepoort. Customers may experience problems with no connectivity.
Fault has been escalated to Vumatel to investigate.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Thank you for your review.
There was a Vox notice sent per email, to the nominated Gmail account.
Vox Notice:
Vumatel GPON Fibre Services (FTTH). Roodepoort. Customers may experience problems with no connectivity.
Fault has been escalated to Vumatel to investigate.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
Regards
Vox
Vox Telecom's replyOfficial
07 Apr 2022, 12:02 Good day, Lazola K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We can confirm that this was outage related , and has since been resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We can confirm that this was outage related , and has since been resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Apr 2022, 12:02
Official
Good day, Lazola K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We can confirm that this was outage related , and has since been resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
We can confirm that this was outage related , and has since been resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox