1 reviews | Active since Dec 2017
Ridiculous long process of getting FTTH.
Very dissapointed with the level of service from Vox with a Fibre to the Home installation. Contractor installed the ONT device at my apartment on Tuesday 10 July and I have still not received the router and final step of the process. Reason for the delay given to me is that there is a backlog due to a sales promotion - even though their own email stated tath this could take up to 48 hours. It has been 5 working days and still nothing. That is not good enough and it certainly is not my problem. If you are going to get more income you should employ more staff.
Good day Ruan.
Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Ruan.
Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Ruan,
As per feedback we have received, someone from our Customer Experience Department has been in contact with you regarding the above concerns raised.
We can confirm that the installation has been successfully completed and that the services is up and running
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom
Good day Ruan,
As per feedback we have received, someone from our Customer Experience Department has been in contact with you regarding the above concerns raised.
We can confirm that the installation has been successfully completed and that the services is up and running
Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***.
Kind Regards
Vox Telecom