OC
Orlando C
1 reviews | Active since Dec 2010
04 Mar 2025, 16:50
Ridiculous increase. I want to cancel.
Not really impressed with Vox. Got a price increase letter, 34 % increase a month before the increase takes effect and I have been told, basically take or leave it. Was also told an increase was due last year, they forgot to inform me about it, get told now I must agree. So I want to cancel with immediate effect and I get no response from Vox. Busy with the ombudsman and will post on social media. These prices are ridiculous and the other excuse is, it vumatel that makes the prices. Need to cancel so I can move on. Please respond ASAP
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Mar 2025, 17:03Good day, Orlando.
Thank you for reaching out to us.
We have escalated the query to our cancellations department. They will contact you to assist further with the request. Your reference for the escalation is VOX***0.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our cancellations department. They will contact you to assist further with the request. Your reference for the escalation is VOX***0.
Regards
Vox Team.
Vox Telecom's reply04 Mar 2025, 17:03
Official
Good day, Orlando.
Thank you for reaching out to us.
We have escalated the query to our cancellations department. They will contact you to assist further with the request. Your reference for the escalation is VOX***0.
Regards
Vox Team.
Thank you for reaching out to us.
We have escalated the query to our cancellations department. They will contact you to assist further with the request. Your reference for the escalation is VOX***0.
Regards
Vox Team.
Vox Telecom's replyOfficial
06 Mar 2025, 10:02Good day, Orlando.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellations team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellations team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply06 Mar 2025, 10:02
Official
Good day, Orlando.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellations team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellations team has made contact and assisted.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox