Ridiculous customer service

I have had to call 2 to 3 days consecutively without any luck, I have over 20 minutes atleast to speak to someone who can't help my and put me on hold to later drop my call while I'm waiting to be transferred to someone dealing with my case.

I'm so frustrated with Vox and their ridiculously non existence customer service.

I'm in a process of relocating which I asked to terminate or cancel my account in December which was effective 01st of January and order a new account for the new address and location which I placed an order which is still pending... There has been changes on my relocation and I have to stay an extra month on my current address and wanted my cancelled account to be reinstated for atleast an extra month of January but I have raised tickets after tickets and made calls after calls without any success wad without anyone getting back to me.

I'm even considering canceling the order I have placed for my new address because of this hustle. I work from home at times and I need the internet, all I'm asking is to reinstate the cancelled service for one more month. Can someone get this sorted asap I've been trying since the 9th with no help.