1 reviews | Active since Aug 2016

14 Apr 2022, 16:14

Ridiculous cancellation drama

I need clarification

We are receiving mixed information from yourselves and it is honestly busy irritating me.

Firstly we were advised that our TP links are part of rental equipment – and that we can return it – and we will only then be billed a cancellation fee for the contract.

…and then on a second email you then advise us to pay full purchase price for the rental equipment, but you are still going to collect the rental hardware? So how can we then be billed for equipment at a purchase price if we return the rental equipment?? You are sending us contradicting information!!

I have already paid a lot of money on that equipment monthly, and then you want to bill me for it again at purchase price, and take it back?????? How does this make any sense??

0
Replies (2)
Vox Telecom
Vox Telecom's reply14 Apr 2022, 20:17
Official
 Good day,  Lee-zahn B 
 
 Thank you for your query. 
 
 Kindly note that the details of your query has been sent to our Cancellation Service team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 

Regards
 Vox 
Vox Telecom
Vox Telecom's reply22 Apr 2022, 09:40
Official
Good day,  Lee-zahn B

Thank you for your patience whilst this matter was being investigated.
 
Please note that we are currently attending to your query through the Regulatory forum and will follow the guidelines set out within that process to provide feedback on your query.

Regards
Vox