PT
Phillip T

1 reviews | Active since Nov 2018

17 Nov 2023, 16:32

Review Vox

8 days of no internet. And very little hope that will be restored today either. Vox team unable to help. Vox 24/365 days of support means very little at all. Support equals escalation of a support ticket to outside telecom providers and outside vendors . I have found the whole experience very frustrating as it's difficult to speak to anyone from Vox. Yes you can do things like send emails. However that been said . One sends and emailHamd in most cases your response will be " your ticket has been logged " or the 087 .Number But if your like me my contract does not allow for calling 087numbers . Which grates me too. The feedback from Vox is dismal Communication is tough with Vox to say the least. The internet speeds are good and stable when the line is running However most providers can do the same thing . So to conclude if your looking for a provider I would not recommend going with Vox

0
Replies (2)
Vox Telecom
Vox Telecom's reply17 Nov 2023, 17:05
Official
Good day, Phillip T,

 Thank you for your review.
 Kindly note that the original fault is still open on the reference VOX***3

 The Support team will follow up with the Network Provider , Vodacom (SR*** ) on the progress of the fault and update you on the status.
 
 Regards
Vox
Vox Telecom
Vox Telecom's reply21 Nov 2023, 12:50
Official
Good day, Phillip T,
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vodacom restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 

Kind Regards,
Vox