1 reviews | Active since Dec 2014
Rev: 2 - waiting on vox's customer service to start at speeds of 20mb up and 20mb down
Vox installed conduit piping visible from space. Hacked up paving and left it as it is still today. We have contacted you to come and rectify to no avail. According to your complaints policy you will furnish us with a reference after 3 days of my complaint.... I am still waiting. I have sent a request for change of ownership on the 2nd of February 2021 - I have various others asking me for the same documents which I sent over and over to everybody - still no answer. Still no change of ownership. They have suspended our service in January and now today February due to non-payment.... Not us nor the previous account holder (renter) receive any invoices and or statements. Do the change of ownership as requested 2 weeks ago so I can receive the mails!!! If you email or phone or send out postal doves we would actually know what and where to pay people. I have asked now on 4 separate occasions for a manager or senior person to contact me..... still waiting.
UPDATE: Frogfoot whom we initially contact and they out sourced the ISP provider to VOX is busy dealing with the physical installation mess up VOX made.
Vox sent me the new contract I had to sign for change of ownership and they even ended up getting the contract wrong... common VOX! Is your service this bad really that you cant even get the contract details correct of a standing contract that just need to change an owner??? Seriously.
Still waiting for ANY manager at VOX to contact me that takes ownership of their mess ups. Seriously no ***s given from VOX's management.
Vox eventually got back to me with a new contact person - (unfortunately I am not allowed to mention a name due to POPIA - how 1 person can change your horrible opinion in regard to their personal service. I was on my way out but now I will stick around and wait and see what their actual service is like - 01 May 2021 will be the telling moment as we are all due for a line upgrade at the same monthly payment... we will see. Still awaiting on my cession, still havent received a invoice directly still have to request after it to pay them. Still waiting for this line to fall under my name.... started the process as seen above on 02 February 2021... we are now at 29 April 2021. So we will see next week.....
Vox eventually got back to me with a new contact person - (unfortunately I am not allowed to mention a name due to POPIA - how 1 person can change your horrible opinion in regard to their personal service. I was on my way out but now I will stick around and wait and see what their actual service is like - 01 May 2021 will be the telling moment as we are all due for a line upgrade at the same monthly payment... we will see. Still awaiting on my cession, still havent received a invoice directly still have to request after it to pay them. Still waiting for this line to fall under my name.... started the process as seen above on 02 February 2021... we are now at 29 April 2021. So we will see next week.....