NM
Nokuthula M
1 reviews | Active since Apr 2021
03 Mar 2026, 08:14
Returned hardware
Vox
It has been more than Ima month since all your equipment was returned and yet, a month later, you have not refunded me for the amount you took from me, despite an arrangement (which you could not locate, conveniently).
Please process the refund today.
DO NOT contact me via a call as I cannot trust anything said such calls
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
03 Mar 2026, 08:41Good day Nokuthula
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply03 Mar 2026, 08:41
Official
Good day Nokuthula
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the accounts team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
06 Mar 2026, 12:10 Good day Nokuthula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Mar 2026, 12:10
Official
Good day Nokuthula
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
NM
Nokuthula M's updateReviewer Update
06 Mar 2026, 12:34Please can you email me the proof of payment as I have checked my accounts and no refund has been processed re the appr. R 2000 withheld in November/ December 2025.
It is not enough to just say “you have checked with your accounts department and the matter is resolved. “
Ridiculous
Please email the proof of the credits referred to in your response.
It is not enough to just say “you have checked with your accounts department and the matter is resolved. “
Ridiculous
Please email the proof of the credits referred to in your response.
NM
Nokuthula M's update06 Mar 2026, 12:34
Reviewer Update
Please can you email me the proof of payment as I have checked my accounts and no refund has been processed re the appr. R 2000 withheld in November/ December 2025.
It is not enough to just say “you have checked with your accounts department and the matter is resolved. “
Ridiculous
Please email the proof of the credits referred to in your response.
It is not enough to just say “you have checked with your accounts department and the matter is resolved. “
Ridiculous
Please email the proof of the credits referred to in your response.
Vox Telecom's replyOfficial
06 Mar 2026, 12:37Good day, Nokuthula
Kindly note that the refund has been approved for payout - the team will send a proof of payment once completed.
Should you require any further assistance, please do not hesitate to contact us.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Kind Regards,
Vox
Kindly note that the refund has been approved for payout - the team will send a proof of payment once completed.
Should you require any further assistance, please do not hesitate to contact us.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply06 Mar 2026, 12:37
Official
Good day, Nokuthula
Kindly note that the refund has been approved for payout - the team will send a proof of payment once completed.
Should you require any further assistance, please do not hesitate to contact us.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Kind Regards,
Vox
Kindly note that the refund has been approved for payout - the team will send a proof of payment once completed.
Should you require any further assistance, please do not hesitate to contact us.
The Credit Memo and Updated Statement has been sent to the nominated contact details on your Vox Account.
Kind Regards,
Vox
Best regards,
NM
Nokuthula M's updateReviewer Update
06 Mar 2026, 12:39Oh… so you’re only doing this now.
Not that the credit was processed when you received the hardware in January 2026.
Noted.
Not that the credit was processed when you received the hardware in January 2026.
Noted.
NM
Nokuthula M's update06 Mar 2026, 12:39
Reviewer Update
Oh… so you’re only doing this now.
Not that the credit was processed when you received the hardware in January 2026.
Noted.
Not that the credit was processed when you received the hardware in January 2026.
Noted.