Reseller/Agent programme is a ****

I am so disappointed with Vox service and it looks like everyday it is the same story. My client has been offline since last week Thursday and yet Vox is not pushing Comsol network to send out a technician on site and guess who is supposed to do troubleshooting and support, my company does and month end the business will receive R25 commission that does not even cover the expenses accumulated but the company bills the client over R5000 per month.

For example, I have spent over R500 telephone bill for this ticket ( Vox***2) and I must always run after Vox to assist. Do you think this is fare in your honest opinion. I thought Vox was building and supporting small businesses but it is actually destroying them. I have done my research with other ISP and they are 10 times better than Vox telecom, yet the company claims to be the best internet service provider with (70%) customers service rating.

I was so excited when joining Vox as a partner last year and hoping that I will build my company brand through Vox, increase revenue, building of a clientele, gain more knowledge about their products but I am here today writing this with loss of hope. I for one think Vox should just pay commissions for referrals once off instead of this month to month policy that is not making business sense and Vox should manage the accounts from start to end because one cannot afford to manage clients with R10 a month.

At least I have learnt something as a business owner about big companies exploiting small companies and I will never forget this lesson.