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JK
JUAN K

1 reviews | Active since Jul 2011

26 Jun 2018, 10:20

Requested Cancellation..being billed AGAIN

After signing up on the 31st of May for the fibre special, I requested on the same day that they cancel my adls data, as I will be using the new fibre data. Followed up 2 times during the month if the adls data was cancelled by Sfiso. Now I am getting the latest invoice and the adsl data was not cancelled, and I am being billed for it once again. Agent just says I have to fill in the cancellation form. No help from call center.

0
Replies (3)
Vox Telecom
Vox Telecom's reply26 Jun 2018, 10:39
Official

Good day Juan.

Thank you for bringing this to our attention. Kindly note that we are currently investigating your complaint and will be in contact with you soon.

Kind Regards,

Vox Telecom

Best regards,

JK
JUAN K's update28 Jun 2018, 06:47
Reviewer Update
What a joke of support, you just got the same agent to contact me to tell me I have to send a cancellation request through, which I already did on the 31st of May. If this is the type of support I'll be getting, I'd rather look at another ISP. Step up your game Vox, there's plenty of isp's out there.
Vox Telecom
Vox Telecom's reply01 Jul 2018, 10:28
Official

Good day Juan.

As per feedback received, we have confirmed with you that the ADSL data account has been cancelled successfully.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,

Vox Telecom

Best regards,