Request to pick up router

Hi,  Jacqueleen J

Thank you for your patience whilst this matter was being investigated. Please advise on a convenient time for Vox to reach out, we tried to make contact, but we cannot get hold of you telephonically.

Please note the below as per email sent.

Dear Customer

Thank you for being a Vox customer - we're sorry to see you go!

Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.

Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.

You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.

You are also welcome to return it earlier if that's more convenient.

Please return the following items:
- Please have the following Hardware ready for collection:

Fibre router - Model: MT-RBHAP-AC - Serial Number: HED08HQMY9Z

-

How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***5

Important Notice:
If the hardware is not returned, a charge will be app**** to your account, and ownership of the hardware will be transferred to you.

If there is no PostNet available in your area, Vox will send a courier to collect your stock.

If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***

Kind regards,
The Vox Team

Hi,  Jacqueleen J

Thank you for your patience whilst this matter was being investigated. Please advise on a convenient time for Vox to reach out, we tried to make contact, but we cannot get hold of you telephonically.

Please note the below as per email sent.

Dear Customer

Thank you for being a Vox customer - we're sorry to see you go!

Just a quick reminder that, as per our agreement, the Vox-provided hardware needs to be returned since it remains Vox property and isn't part of a rent-to-own arrangement.

Good News: We now have Easy, Free Returns with PostNet that make the return process hassle-free.

You can return the equipment at no cost to you, at any PostNet branch nationwide, within 10 days of your effective cancellation date.

You are also welcome to return it earlier if that's more convenient.

Please return the following items:
- Please have the following Hardware ready for collection:

Fibre router - Model: MT-RBHAP-AC - Serial Number: HED08HQMY9Z

-

How to return:
- Find your nearest PostNet branch: https://www.postnet.co.za/stores
- Take the equipment to any PostNet branch in a box.
- Use the following reference for the waybill number: VOX***5

Important Notice:
If the hardware is not returned, a charge will be app**** to your account, and ownership of the hardware will be transferred to you.

If there is no PostNet available in your area, Vox will send a courier to collect your stock.

If you need any assistance or have questions, please contact our Support Centre our customer support team is happy to help.
T: ***
E: ***
WA: ***

Kind regards,
The Vox Team

Hi,  Jacqueleen J

Kindly note that we have received confirmation that the customer team did attempt to make contact.
Unfortunately, we were unable to reach you on the nominated contact details on the account, please provide an alternate number for us to reach out.