1 reviews | Active since Jun 2017
REPOST : VOX FIX YOUR DEBTORS DEPARTMENT
Vox I do not appreciate that my previous post was deleted by your team with no action from your debtors department? My query is still unresolved with no feedback from your debtors department at all.
Did get another call from vericred and they say the outstanding balance is for a cancellation fee , yet when i spoke to someone from your debtors department , they said the fee is for not returning your router. Your debtors person said that she will send me a statement and breakdown aswell as communications. HAVE NOT RECIEVED ANYTHING. Vericred also advised that they will send me a breakdown which also is not recieved? No call from the accounts manager either??
Vox from reading the other hellopeter comments I see that this is a consistent issue that occurs with your debtors department. Deleting the posts without resolving the issue does not make my query go away.
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox