SG
Stuart G
1 reviews | Active since Dec 2011
01 Aug 2023, 10:28
Repost still delays from Vox Telecom
This is a re-post Vox are the worst performing ISP I know of.We are still 23 days later waiting for the order number to the Fibre Company. I have been calling the company and I just get the run around. They have just RICA ed the company which takes 2 to 3 days according to them and this is now the 21 days plus. The Fibre Company is trying from their side to assist but with little to no help from Vox Telecom sales I leave it to you to decide but for your own sanity use any other ISP.We now miss the important launch needing fibre for training and operations due to their incompetence.
Helpful (0)
Replies (11)0
Replies (11)
Vox Telecom's replyOfficial
01 Aug 2023, 10:36Good day, Stuart
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided.
Kindly provide us with your Vox Account number / Vox order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided.
Kindly provide us with your Vox Account number / Vox order number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply01 Aug 2023, 10:36
Official
Good day, Stuart
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided.
Kindly provide us with your Vox Account number / Vox order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided.
Kindly provide us with your Vox Account number / Vox order number in order for us to assist accordingly.
Thank you in advance
Vox
SG
Stuart G's updateReviewer Update
01 Aug 2023, 13:20VOX We are still waiting for the account to be set up. 22 days later. That is the problem. We have 3 order numbers that are being sent so here they are. Dont ask me which is valid maybe talk to Luke your business sales man.Numbers as follows X*** then Q*** then T*** so you tell me which one is the right one or maybe VOX is just throwing out numbers to confuse me and the fiber company.
SG
Stuart G's update01 Aug 2023, 13:20
Reviewer Update
VOX We are still waiting for the account to be set up. 22 days later. That is the problem. We have 3 order numbers that are being sent so here they are. Dont ask me which is valid maybe talk to Luke your business sales man.Numbers as follows X*** then Q*** then T*** so you tell me which one is the right one or maybe VOX is just throwing out numbers to confuse me and the fiber company.
SG
Stuart G's updateReviewer Update
01 Aug 2023, 13:22I don't know if the numbers come through or are hidden from view I just see Stars so please speak to LUKE Your employee hae has them all as well
SG
Stuart G's update01 Aug 2023, 13:22
Reviewer Update
I don't know if the numbers come through or are hidden from view I just see Stars so please speak to LUKE Your employee hae has them all as well
Vox Telecom's replyOfficial
01 Aug 2023, 14:07Good day, Stuart
Thank you for your reply.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Aug 2023, 14:07
Official
Good day, Stuart
Thank you for your reply.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
SG
Stuart G's updateReviewer Update
01 Aug 2023, 16:29Well how about that no reply from your team again, am I surprised NO
So I phoned in again and managed through challenges of numbers that do not work to get to someone WHO GAVE ME THE NUMBER FOR THE ORDER TO THE FIBRE COMPANY TO INSTALL. AND I SENT IT TO THE COMPANY. Your rep did not even have the decency to send it to me after the monumental mess up over the past months despite countless requests and sending me invalid numbers. To whom do I have to submit my invoice for doing your jobs for the past week.
So I phoned in again and managed through challenges of numbers that do not work to get to someone WHO GAVE ME THE NUMBER FOR THE ORDER TO THE FIBRE COMPANY TO INSTALL. AND I SENT IT TO THE COMPANY. Your rep did not even have the decency to send it to me after the monumental mess up over the past months despite countless requests and sending me invalid numbers. To whom do I have to submit my invoice for doing your jobs for the past week.
SG
Stuart G's update01 Aug 2023, 16:29
Reviewer Update
Well how about that no reply from your team again, am I surprised NO
So I phoned in again and managed through challenges of numbers that do not work to get to someone WHO GAVE ME THE NUMBER FOR THE ORDER TO THE FIBRE COMPANY TO INSTALL. AND I SENT IT TO THE COMPANY. Your rep did not even have the decency to send it to me after the monumental mess up over the past months despite countless requests and sending me invalid numbers. To whom do I have to submit my invoice for doing your jobs for the past week.
So I phoned in again and managed through challenges of numbers that do not work to get to someone WHO GAVE ME THE NUMBER FOR THE ORDER TO THE FIBRE COMPANY TO INSTALL. AND I SENT IT TO THE COMPANY. Your rep did not even have the decency to send it to me after the monumental mess up over the past months despite countless requests and sending me invalid numbers. To whom do I have to submit my invoice for doing your jobs for the past week.
Vox Telecom's replyOfficial
01 Aug 2023, 17:45Good day Stuart G ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply01 Aug 2023, 17:45
Official
Good day Stuart G ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
SG
Stuart G's updateReviewer Update
01 Aug 2023, 18:30I will love to see how you dig your way out of this grand canyon. The ship has sailed and you are not on it. It is interesting to see that 83 percent of your reviews are bad and you continue to try to reach 100%
SG
Stuart G's update01 Aug 2023, 18:30
Reviewer Update
I will love to see how you dig your way out of this grand canyon. The ship has sailed and you are not on it. It is interesting to see that 83 percent of your reviews are bad and you continue to try to reach 100%
Vox Telecom's replyOfficial
03 Aug 2023, 13:02Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Business Development team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Business Development team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply03 Aug 2023, 13:02
Official
Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Business Development team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Business Development team has made contact and will assist accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
SG
Stuart G's updateReviewer Update
08 Aug 2023, 17:41So now the 8th August and still no Fiber Line.
You guys are really trying to be the worst performers ever and doing a damn good job about it. I do not even know how you can offer your services. I would be to embarrassed. You need to define assist or rather go to the dictionary and understand what it means.
So what happens now do you continue to be the worst performer ever or do something about it.
I am going to keep this dialogue going so the world can see what a useless company you are and arrive at a number of how long the installation will take. And then maybe demand you reflect your poor performance in your guarantees.
Fiber installed but we do not know which year of which century (Good motto)
You guys are really trying to be the worst performers ever and doing a damn good job about it. I do not even know how you can offer your services. I would be to embarrassed. You need to define assist or rather go to the dictionary and understand what it means.
So what happens now do you continue to be the worst performer ever or do something about it.
I am going to keep this dialogue going so the world can see what a useless company you are and arrive at a number of how long the installation will take. And then maybe demand you reflect your poor performance in your guarantees.
Fiber installed but we do not know which year of which century (Good motto)
SG
Stuart G's update08 Aug 2023, 17:41
Reviewer Update
So now the 8th August and still no Fiber Line.
You guys are really trying to be the worst performers ever and doing a damn good job about it. I do not even know how you can offer your services. I would be to embarrassed. You need to define assist or rather go to the dictionary and understand what it means.
So what happens now do you continue to be the worst performer ever or do something about it.
I am going to keep this dialogue going so the world can see what a useless company you are and arrive at a number of how long the installation will take. And then maybe demand you reflect your poor performance in your guarantees.
Fiber installed but we do not know which year of which century (Good motto)
You guys are really trying to be the worst performers ever and doing a damn good job about it. I do not even know how you can offer your services. I would be to embarrassed. You need to define assist or rather go to the dictionary and understand what it means.
So what happens now do you continue to be the worst performer ever or do something about it.
I am going to keep this dialogue going so the world can see what a useless company you are and arrive at a number of how long the installation will take. And then maybe demand you reflect your poor performance in your guarantees.
Fiber installed but we do not know which year of which century (Good motto)
Vox Telecom's replyOfficial
10 Aug 2023, 10:44Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Aug 2023, 10:44
Official
Good day, Stuart
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact and will remain in contact until resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
SG
Stuart G's updateReviewer Update
13 Aug 2023, 19:53At this sstage I would expect a responses from some kind of management.Howevert the only time there is contact is when I call in when are yoy people start behaving in a professional manner regardin customer care.
SG
Stuart G's update13 Aug 2023, 19:53
Reviewer Update
At this sstage I would expect a responses from some kind of management.Howevert the only time there is contact is when I call in when are yoy people start behaving in a professional manner regardin customer care.