Reporter a fault on 8 august and a month later it still has not been fixed!!

We had our Fibre installed on 21 July. Had a few hiccups with signal throughout the house, even with a booster. Was told I need to buy a different booster. Even though I expressly explained to the installers, where I needed the signal in the house and I was assured "Fibre I smith stronger than adsl so you won't have any issues".

On 8 august there was a cable issue and I reported it to vox. They called me while I was on holiday and said the issue had been resolved. On the 20th of august returned and tested the line. Still wasn't working. Called again. Told them the cable had been damaged and needed to be replaced, had this been done? No. So not sure why they called me to say they had fixed it?? What did they fix? They couldn't tell me. After a week of calling their call Centre demanded the issue be escalated. Eventually on 29 august link Africa arrived here and says the cable is damaged (yes I have been saying this for 3 weeks!) and they have pulled the cable out at the manhole. They will send someone to replace it. I wait 3 days and then start calling the guy again that it was escalated to, he is very surprised it hasn't been sorted out.

I give him them a direct contact (cell phone number) of a manager at link Africa, contact him myself and hope that we can get it resolved. They then tell me LinkAfrica has handed my areavover to britelink, so they need to get the cable replaced. I then get a contact at britelink, speak to him, he tells me all he needs is a new work order and he can get someone out to install a new cable. I call my Vox agent back, tell him what the guy at britelink told me, give him his direct contact number and guess what? I still don't have a new cable. I am doing all the work for them, getting top contacts and putting them in touch with them, and I STILL have to beg and plead for updates every day and I STILL DONT HAVE FIBRE! 1 month after reporting the fault!!

And then I get an SMS to say "please pay your account to avoid suspension" !!

Looking for a new service provider, someone more professional! Any suggestions?