Replace the sales manager/director

Sales staff are very pushy to get a deal. Once they have confirmation don't expect them to respond to e-mails or calls. I blame the sales manager/director because if he has no systems in place to check on the effectiveness of sales orders by which he can monitor processing of a sale and the diligence of his sales staff, he should be retrained or replaced. Managers need to test their systems from a customer point of view. Vox should consider hiring a CRM expert to highlight problems and a methodology to streamline processes from A - Z. A photo of the Vumatel modem is attached and the 'Object' number was supp****. What more do you need?