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Verena H

1 reviews | Active since Jan 2018

18 Jun 2021, 15:57

Remember to give Vox a month's notice (BEFORE YOU DIE.)

My mom passes away on the 4th June 2021. I called the call Centre to cancel her Fibre services to her home premises and was informed the death certificate is required to cancel. I sent that through today only to be informed that you require a month's notice to cancel. Please explain how one must give a month's notice before you die??? Your service is no longer required, due to a Death, not because we randomly decided to cancel... Honestly, what a way to treat bereaved families.

0
Replies (6)
Vox Telecom
Vox Telecom's reply18 Jun 2021, 17:22
Official
Good day Verena. 

Thank you for your post. 

Please provide us with the Vox account details in order for us to escalate this to the relevant department to assist. 

Thank you. 
VH
Verena H's update18 Jun 2021, 17:24
Reviewer Update
Thank you very much for your response I greatly appreciate it.
VOX***6: Cancelation account ***
Vox Telecom
Vox Telecom's reply18 Jun 2021, 17:55
Official
Hi Verena

Thank you for the information. 

Please note this has been escalated to the relevant department for assistance and further feedback will follow.

Kind regards
VH
Verena H's update18 Jun 2021, 18:44
Reviewer Update
Thank you, much appreciated.
Vox Telecom
Vox Telecom's reply21 Jun 2021, 12:43
Official
Good day  Verena H,

Thank you for your patience whilst this matter was being attended to. 
 
 Kindly note that we have received confirmation that the services have been cancelled.
 
 Should you require any further assistance, please do not hesitate to contact us. 
  
 Kind Regards
  Vox 
VH
Verena H's update07 Feb 2022, 09:55
Reviewer Update
After all this.... I now get a call stating my deceased mother's account, which I closed timeously,has been handed over to debt collectors!!!!! Why is it impossible for you get your admin in order. Please assist get this sorted out ASAP