DK
Dewald K
1 reviews | Active since Mar 2009
08 Oct 2021, 12:17
RELOCATIONS COSTS - R2800 !!!!!!!!!!
So, I logged a query VOX***8 to relocate from one house to another, and I being told there is some sort of cancellation fee of R2800 due to this.
Not my problem you have to cancel stuff to relocate my line, if not resolved I am stopping my debit order and going to a new ISP - dit is belaglik man !!!
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
08 Oct 2021, 13:04Good day, Dewald K
Thank you for your review.
Please note that the Cancellation and Relocations terms are set out in the Subscriber Agreement.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee.
Should Vox offer to conditionally waive or subsidize the fee(s) referred to and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation as set out herein from the Customer .
Kind Regards,
Vox
Thank you for your review.
Please note that the Cancellation and Relocations terms are set out in the Subscriber Agreement.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee.
Should Vox offer to conditionally waive or subsidize the fee(s) referred to and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation as set out herein from the Customer .
Kind Regards,
Vox
Vox Telecom's reply08 Oct 2021, 13:04
Official
Good day, Dewald K
Thank you for your review.
Please note that the Cancellation and Relocations terms are set out in the Subscriber Agreement.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee.
Should Vox offer to conditionally waive or subsidize the fee(s) referred to and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation as set out herein from the Customer .
Kind Regards,
Vox
Thank you for your review.
Please note that the Cancellation and Relocations terms are set out in the Subscriber Agreement.
Services offered by Vox are all subject to a once-off set up and configuration or Installation fee.
Should Vox offer to conditionally waive or subsidize the fee(s) referred to and the Customer terminates the Customer’s subscription within twelve (12) months of activating the Circuit, the full installation or setup and configuration fee is payable as part of the termination fee.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation as set out herein from the Customer .
Kind Regards,
Vox