MS
Mbulelo S
1 reviews | Active since Dec 2021
02 Dec 2022, 06:24
Relocation
I have relocated and the new tenant agreed to use the fibre. I have sent emails to Vox to say I’m cancelling my contract with them, yet they have been taking money from my account. This is a second month now this has been happening. I need my full refund and stop taking money from my account now.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Dec 2022, 09:02Good day, Mbulelo S
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 Dec 2022, 09:02
Official
Good day, Mbulelo S
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Dec 2022, 11:23Good day, Mbulelo S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the account Manager has corresponded to you pertaining to your billing query and the outcome thereof.
The cession will only be in progress after the 8th Jan due to the freeze period .
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the account Manager has corresponded to you pertaining to your billing query and the outcome thereof.
The cession will only be in progress after the 8th Jan due to the freeze period .
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply21 Dec 2022, 11:23
Official
Good day, Mbulelo S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the account Manager has corresponded to you pertaining to your billing query and the outcome thereof.
The cession will only be in progress after the 8th Jan due to the freeze period .
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the account Manager has corresponded to you pertaining to your billing query and the outcome thereof.
The cession will only be in progress after the 8th Jan due to the freeze period .
Your Account Manager will remain in contact with you until resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox