Releasing/deactivate the line from Vumatel.

I have opened a ticket with Vox (ticket:VOX***7). I have been calling every hour since yesterday to release/deactivate their fibre line from Vumatel but it is taking forever. I even drove to one of their offices in Braley and nobody was there. The security told me they are closed and will open on Monday. I wasted —+R200 of airtime trying do get them to do a simple thing and still not resolved. I have never seen a bad customer service like this. You call them, you wait for - +10min, then you explain your problem, they transfer you to sales department, then you explain the same issue, they transfer you to cancelation department, then you explain the same issue and they say they will take of it and let you know once done. Then nothing happens. Adding to this, every transfer from one department to another take - +10 minutes.