Release the Line Back to the FNO

You will note that subsequent to sending the cancellation request, I followed up with your team via e-Mail on two separate occasions. Your rep (Junalin Domingo) made contact on 09 April 2024 stating that the cancellation would only be processed for 01 June 2024. I did not agree with this because the cancellation request was sent in March which made April the notice month but my need for internet connectivity was more important, and I decided not to get my dander up.J. Domingo insisted that she needed to speak with me, over the phone, to confirm the cancellation but I had already sent a request and confirmed via e-Mail. My reluctance to speak with anyone from vox was (and still is) because I have grown sick of your support team and their lack of effectiveness.
Timeline:15 March 2024- Cancellation request submission. Reference “VOX***6” received.
23 March 2024- 1st follow up. vox non-responsive.
06 April 2024- 2nd follow up.
09 April 2024- In response, Junalin Domingo indicated that the cancellation would take effect on 01 June 2024.
12 April 2024- I sent an e-Mail expressing my position, emphasising my dissatisfaction, and reiterating my desire to cancel.
08 May 2024- During a call logged as “VOX***7,” I spoke to a rep (whose name I cannot recall) and they confirmed that the cancellation of the line was still scheduled for 01 June 2024.
31 May 2024- I contacted vox support to confirm the cancellation of the line. At this point I was connected to J. Domingo, who assured me that the cancellation would be backdated to ensure it takes effect on 01 June 2024.- Received “cancellation quote”.- Published scathing rant, on Hellopeter, with similar detail to this e-Mail.
04 June 2024- Received vox statement, indicating the balance to be paid on the cancelled service.
05 June 2024- Reached vox support, who informed me that the cancellation went through. The rep, however, was reluctant to give me a date of when the line would be released back to OpenServe.- Made realtime payment, for balance.
08 June 2024- Got through to vox, at least twice. I was told the cancellations’ team closes at 1400 and was “put through” to the retentions department. Waited ±30 minutes, did not reach retentions and the call got cut off.- Logged onto to Hellopeter, to follow up on the review published on 31 May 2024. Found that the review had been removed.- Published another one, got a response that vox support would contact me directly to handle the matter. At the time I posted this, nobody from vox had made any contact.
If asking you to do your job is too much to ask for, and you are content with having 1-star reviews in excess of 81%, then the decision I have made is validated.
Sort this out.