Release My Line

Item: Vox Telecom
Rating: 1
Author: Karsten K

I was migrated to VOX by my previous ISP, and the line was very unstable and yet they charged me R278 more for my line than what is advertised on their website. I cancelled my line at the end of December and the line should have been released on the first of February. Nine days later and it is still not released and I sit with no fibre. They don't answer calls or reply to emails.

If I could give this ISP a negative rating I would!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

09 Feb 2023, 21:05

Good day, Karsten K

Thank you for your review.

We have escalated your complaint as informed on Facebook. Our team will be in contact with you as soon as possible to assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply09 Feb 2023, 21:05

Official

Good day, Karsten K

Thank you for your review.

We have escalated your complaint as informed on Facebook. Our team will be in contact with you as soon as possible to assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's replyOfficial

10 Feb 2023, 13:19

Good day, Karsten K

Thank you for your patience while this matter was being investigated.
We received confirmation that the line has been released.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply10 Feb 2023, 13:19

Official