Refuses to collect router and charges you R1999 for it.

I discontinued my Vox fibre due to moving, and was charged R1999 for non-return of hardware, because Vox sent the driver without warning while I was away. I asked to come back later and the driver refused. I phoned them and they told me I had to send the router to their Durban main branch at my own costs, or email them to re-arrange another collection. I have sent an email, with no response for days. I've opened a ticket, also with no response for days. So here is the next step.

I'd like to get my R1999 back please Vox. You can have your router. I don't want it.