1 reviews | Active since Mar 2015
Refuse to close account
<p>I have requested Vox telecom 4 times during the past 5 months to close/cancel my fibre to the home account. They just refuse. I open a support ticket to close the account and then they close their own support ticket without them actually doing what was requested.</p>
Good day Wouter.
Thank you for bringing this to our attention . Kindly note that we are currently investigating the matter. Someone will be in contact with you soon.
Regards,
Vox Telecom
Good day Wouter.
Thank you for bringing this to our attention . Kindly note that we are currently investigating the matter. Someone will be in contact with you soon.
Regards,
Vox Telecom
Good day Wouter.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Good day Wouter.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Still waiting for feedback or account closure. In the meantime the charges on this account accumulate. I have stated that I will not be liable for any charges on this account as I have requested cancellation four times in the past.
Still waiting for feedback or account closure. In the meantime the charges on this account accumulate. I have stated that I will not be liable for any charges on this account as I have requested cancellation four times in the past.
Good day Wouter
Kindly note that we have confirmed with yourself that the account remained open as the hardware linked to the account could not be collected because the current tenant at the property stated that she is still making use of the hardware.
As agreed, the hardware has been billed to your account in order to cancel the services.
The updated invoice and statement has been sent to you on a private email.
We can now confirm that the services have been cancelled.
Regards,
Vox Telecom
Good day Wouter
Kindly note that we have confirmed with yourself that the account remained open as the hardware linked to the account could not be collected because the current tenant at the property stated that she is still making use of the hardware.
As agreed, the hardware has been billed to your account in order to cancel the services.
The updated invoice and statement has been sent to you on a private email.
We can now confirm that the services have been cancelled.
Regards,
Vox Telecom