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Jodie S
1 reviews | Active since Sept 2019
17 Nov 2022, 16:31
Refund not processed after 2weeks
I am waiting 2 weeks for an unauthorised debit order of R1200 to be reversed. I was told on the 1st November that it is being processed. 2weeks I called in just to be told no refund is loaded on my account!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Nov 2022, 17:00Good day , Jodie Senosi
Thank you for entrusting us with your service request.
Your matter is being dealt with on ticket VOX***3. Our team will be in contact with you soonest.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Your matter is being dealt with on ticket VOX***3. Our team will be in contact with you soonest.
Thank you in advance
Vox
Best regards,
Vox Telecom's reply17 Nov 2022, 17:00
Official
Good day , Jodie Senosi
Thank you for entrusting us with your service request.
Your matter is being dealt with on ticket VOX***3. Our team will be in contact with you soonest.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Your matter is being dealt with on ticket VOX***3. Our team will be in contact with you soonest.
Thank you in advance
Vox
Best regards,
Vox Telecom's replyOfficial
23 Nov 2022, 13:49Good day, Jodie Senosi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the refund query has been resolved.
The hardware was booked back and the refund was done.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the refund query has been resolved.
The hardware was booked back and the refund was done.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply23 Nov 2022, 13:49
Official
Good day, Jodie Senosi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the refund query has been resolved.
The hardware was booked back and the refund was done.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the refund query has been resolved.
The hardware was booked back and the refund was done.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,