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SK
Sibusiso K

1 reviews | Active since Aug 2016

23 May 2024, 00:01

Refund issue.

I accidentally paid Vox twice for my service to be reconnected and getting a refund from them is a nightmare. I've decided to cancel my service entirely and I'm still waiting for my refund.

0
Replies (4)
Vox Telecom
Vox Telecom's reply23 May 2024, 07:24
Official
Good day, Sibusiso K

Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the debtors team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply23 May 2024, 09:52
Official
Good day, Sibusiso K 
  
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox 
SK
Sibusiso K's update25 May 2024, 14:30
Reviewer Update
Hi

I canceled my service and I was never advised about the full calendar month cancellation notice
Your Accounts team simply extended my service which I expressly said should be canceled on the 31st of May 24. The funds have not been refunded. AGAIN PLEASE CANCEL MY SERVICE, COLLECT YOUR EQUIPMENT AND REFUND MY MONEY.

Thank you
Vox Telecom
Vox Telecom's reply27 May 2024, 08:43
Official
Good day, Sibusiso 
 
Thank you for your patience whilst this matter was being investigated. 
Kindly note that the Finance Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 

 Kind Regards, 
 Vox