LF
Leon F
1 reviews | Active since Apr 2016
12 Nov 2024, 14:27
Refund for billing - come pick up your router!
My monthly subscription is R549 per month, and an amount of R2 548 was deducted on 1 November 2024. Vox has not collected the old router, so I take it they charged me for this. I need my refund immediately and please arrange to pick up the old router. They sent a message that I must arrange to send the router back - they NEVER arranged for a pick-up. 1. Refund me 2. Arrange to pick up the router
VOX as a company to deal with is a nightmare - I wish I never chose them.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 Nov 2024, 15:14Good day, Leon F
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 Nov 2024, 15:14
Official
Good day, Leon F
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Nov 2024, 10:59Good day, Leon F
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Nov 2024, 10:59
Official
Good day, Leon F
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
LF
Leon F's updateReviewer Update
17 Nov 2024, 09:46I have not received any email from VOX, only a telephone call with a promise of an email.
LF
Leon F's update17 Nov 2024, 09:46
Reviewer Update
I have not received any email from VOX, only a telephone call with a promise of an email.