FM
Felicity M
1 reviews | Active since May 2024
01 May 2024, 19:29
Refund Chase Up
I am still awaiting my refund, that is taking ages to be processed. Response time is unacceptable I has submitted my banking details and to no response on, if my refund has been processed.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 May 2024, 20:07Good day, Felicity M
Kindly note that in order to proceed with a refund, we require a PDF Proof of payment together with a PDF Official proof of bank Account not older than 3 months for a refund request
You are welcomed to retrieve these online and Please send them to ***
Refunds may take up to 7 working days to complete.
These documents are necessary for verification that payments was made by you and should be paid back to you.
Regards
Vox team
Kindly note that in order to proceed with a refund, we require a PDF Proof of payment together with a PDF Official proof of bank Account not older than 3 months for a refund request
You are welcomed to retrieve these online and Please send them to ***
Refunds may take up to 7 working days to complete.
These documents are necessary for verification that payments was made by you and should be paid back to you.
Regards
Vox team
Best regards,
Vox Telecom's reply01 May 2024, 20:07
Official
Good day, Felicity M
Kindly note that in order to proceed with a refund, we require a PDF Proof of payment together with a PDF Official proof of bank Account not older than 3 months for a refund request
You are welcomed to retrieve these online and Please send them to ***
Refunds may take up to 7 working days to complete.
These documents are necessary for verification that payments was made by you and should be paid back to you.
Regards
Vox team
Kindly note that in order to proceed with a refund, we require a PDF Proof of payment together with a PDF Official proof of bank Account not older than 3 months for a refund request
You are welcomed to retrieve these online and Please send them to ***
Refunds may take up to 7 working days to complete.
These documents are necessary for verification that payments was made by you and should be paid back to you.
Regards
Vox team
Best regards,
Vox Telecom's replyOfficial
07 May 2024, 17:18 Good day, Felicity M
Thank you for your patience while this matter was being resolved.
The refund approved, and will be loaded for payment on Friday.
Regards
Vox
Thank you for your patience while this matter was being resolved.
The refund approved, and will be loaded for payment on Friday.
Regards
Vox
Best regards,
Vox Telecom's reply07 May 2024, 17:18
Official
Good day, Felicity M
Thank you for your patience while this matter was being resolved.
The refund approved, and will be loaded for payment on Friday.
Regards
Vox
Thank you for your patience while this matter was being resolved.
The refund approved, and will be loaded for payment on Friday.
Regards
Vox
Best regards,
FM
Felicity M's updateReviewer Update
07 May 2024, 18:05Thank you for getting back to me with a response.
FM
Felicity M's update07 May 2024, 18:05
Reviewer Update
Thank you for getting back to me with a response.