Refund

Item: Vox Telecom
Rating: 1
Author: Machaba A

I overpaid Vox for their service and asked for a refund. I submitted all the documents, such as the three-month bank statement and bank confirmation letter, but still they don't want to refund me. They keep sending me the same email. I provided them with everything. I've sent a three-month bank statement and a bank confirmation letter three times.

Ticket: VOX***0

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

28 Apr 2023, 10:39

Good day, Machaba A

Thank you for your review.

Please note that the details of your complaint has been sent to the finance team to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply28 Apr 2023, 10:39

Official

Vox Telecom's replyOfficial

05 May 2023, 12:45

Good day, Machaba A

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from the Accounts team that the refund was paid out to you successfully.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply05 May 2023, 12:45

Official