Refund and customer service BAD

On the 26th of October, I made a payment to my vox fibre account, neither Capitec or my vox account showed that the payment went through of R489, so I made another payment of R499, only to realise that I had made two payments, I then emailed vox on the 1st of November to refund the R499 a week went passed and still nothing, I then phone 6 of November I phoned in to find out how far they were with my refund, the lady on the other end, did even sound like she worked for vox as she could respond to my questions.

On the 16th I emailed again asking for the refund and no response, just a ticket number.

On the 20th I emailed again and a women by the name of Angel Malindi responded by saying they need my follow bank statement with both refund and in pdf, so I did that.

On the 20 of November ,I recieved and email to say that it's been received and my ticket number.

I look on my Vox account and now the invoice has gone off against that amount, which is great because I don't need to pay now end of November, but I really need that money and it would have been nice to find out or let know what is happening, REFUNDS DONT TAKE THAT LONG.

But the fact remains that the customer service and refunds are pathetic and responding back to a customer with the correct information is very help full.