Refund and cancel

I’ve been struggling with you guys! First I have ordered 2 routers as well as a new line with you guys which costs all together R3750.00. I’ve waited patiently as one of the sales guys asked me to till the 13th. I get another call from a guy that states according to him making a promise it will be same day or next day which were the following week after a waited. Never came and no one answers. Skynet never delivered mine and after numerous attempts to cancel and refund you guys have stories? You ask me why I’m cancelling but you guys are the one that made me cancel. Why must a beg to just get my money back? I don’t want to cause a scene but it seems like how else will you guys listen and help me? Even after all the bad reviews I gave you his n chance and I’ve been patient. I can’t be anymore it’s in the new year. When I spoke over the phone I asked to speak to a manager which has authority to give my answers. Over the phone you said she will phone me shortly which were confirmed. Guess what, never did. After over the phone you guys said no debit order will go off this month. There were still an attempt. How would you feel if any other business provided you with this customer service? How would you feel? This is probably thee worst experience I’ve had while dealing with a business. Just look at the numerous bad reviews you get. Please give back my money it’s all I’m asking