GE
Gideon E
1 reviews | Active since Jan 2016
25 Oct 2023, 15:45
Refund
In July I cancelled the fibre line due to relocation. In august they still deducted the cancelled premium. I called them to refund me and redirected me to a Mr. Brighton. He told me it was a mistake and they will refund me. Up un till now they have not refunded me and keep redirecting me to this Mr Brighton which simply does not pick up the phone.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
25 Oct 2023, 16:01Good day, Gideon
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply25 Oct 2023, 16:01
Official
Good day, Gideon
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
26 Oct 2023, 09:56Good day, Gideon
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved .
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month and was scheduled accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved .
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month and was scheduled accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Oct 2023, 09:56
Official
Good day, Gideon
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved .
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month and was scheduled accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from your Account Manager that the billing dispute on your account has been resolved .
FTTH requires a clear Calendar Notice Month 1st to the 1st of a Month and was scheduled accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox