CK
Crystal K

1 reviews | Active since Mar 2022

10 May 2023, 14:25

REDICILOUS!!!!!!!!

Actually NO review rating:

VOX***8: RE: [Frogfoot] Ticket Solved: FW: VOX***8:

This has been by far the worst service ever. I got warned by the previous tenant that i should NOT use VOX.

I'm going into month 2 of not having my wifi set up because VOX refuses to cancel the current line in this unit. We had no assistance with VOX whatsoever i cancelled the service before even using it. I AM ASKING YOU TO SENT THROUGH THE CANCELATION TICKET so frogfoot can activate my CELL C LINE. I AM WORKING FROM HOME AND NEED THIS WIFI SORTED OUT.

No response to collect your router, no technical support in the first place.

This is for myself and the owner of the account Donovan De Jager ***

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 May 2023, 14:45
Official
 Good day, Crystal K

 Thank you for your review. 
 
 Please note that the details of your complaint has been sent to the cancellation team to investigate the matter and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply26 May 2023, 10:08
Official
Good day, Crystal K
 
 Thank you for your patience whilst this matter was being investigated.

We received confirmation that the line has been released , The  necessary amendments have been made on your Vox Account.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox