Recurring Issues: Vox's Failure to Address Service Problems

I've been a loyal customer with Vox for years, but this year has been nothing short of a nightmare in terms of service! Starting from October, my home was without Wi-Fi for over a week, and this not only inconvenienced us but seriously impacted my wife's home business. Despite countless follow-ups, it was discovered that my line had been canceled, and we had to incessantly badger Vox to get them to resolve the issue. It turned out that my line had been hijacked by another ISP. After much hassle, this was finally sorted out.

But lo and behold, on October 30, my line went down again, and it's still down to this day. Vox's service help desk, which promised to have my line up and running by November 2, 2023, has failed to deliver on their promises. To make matters worse, I took the liberty to contact Vumatel, their fiber line provider, only to discover that my line was canceled by Vox and remains that way until Vox decides to order a new line. I am absolutely dumbfounded that I'm facing the same issue all over again, and it seems like no action has been taken to resolve this matter.

This is, without a doubt, the worst service I have ever experienced. There is zero accountability on Vox's part, and yet, they expect me to pay my service fee every month as if everything is just fine. It's beyond infuriating!!!!