HE
Hannes E
1 reviews | Active since Aug 2016
17 Dec 2022, 09:46
Recurring bad service from VOX
Once again the same battle with VOX poor service. Been down since Thursday after using up all my airtime and a promise that a technician will be send to sort out the same problem I had in October with the router but now again same bad customer support than in October. At this time when you have extremely urgent work to complete !!!!!!!!!
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
17 Dec 2022, 11:04Good day, Hannes E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 Dec 2022, 11:04
Official
Good day, Hannes E
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
HE
Hannes E's updateReviewer Update
17 Dec 2022, 14:17Although I got a call my line is still down and I am still paying for bad service
HE
Hannes E's update17 Dec 2022, 14:17
Reviewer Update
Although I got a call my line is still down and I am still paying for bad service
HE
Hannes E's updateReviewer Update
18 Dec 2022, 16:48Even after a phone call and an empty promise the weekend is gone and yes absolutely no follow up to get my line up and running - how does Vox stay in business with such bad service. I am seriously looking for an alternative
HE
Hannes E's update18 Dec 2022, 16:48
Reviewer Update
Even after a phone call and an empty promise the weekend is gone and yes absolutely no follow up to get my line up and running - how does Vox stay in business with such bad service. I am seriously looking for an alternative
HE
Hannes E's updateReviewer Update
19 Dec 2022, 12:27After a call last night with empty promises again there is no contact to sort out my downtime. Very frustrating to deal with this company claiming that they are a leading telecoms company is just so overrated - in fact i had better dealings with Telkom that was always made out to be bad. Pull up your socks VOX you are going to lose a lot of customers and potential customers.
HE
Hannes E's update19 Dec 2022, 12:27
Reviewer Update
After a call last night with empty promises again there is no contact to sort out my downtime. Very frustrating to deal with this company claiming that they are a leading telecoms company is just so overrated - in fact i had better dealings with Telkom that was always made out to be bad. Pull up your socks VOX you are going to lose a lot of customers and potential customers.