JM
Joyce M
1 reviews | Active since Nov 2013
14 Mar 2024, 09:24
Reconnection please
Bathong ba Modimo..my WiFi was suspended after I made payment on Monday the 11th March..immediate payment using my nieces Capitec banking app.I even included my reference number.Why is this company not working like other companies.my sister uses Vuma fiber my neighbours Aftihost if suspended they pay at pic n pay whithin minutes they are reconnected..This vox telecom man think they are special.Can I pls be reconnected.Just reconnection no calls please I dnt want to talk to your supervisors or call center agents.I even called them yesterday without no response .their machines asking me to press this n that..Am just bored.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
14 Mar 2024, 10:16Good day, Joyce
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply14 Mar 2024, 10:16
Official
Good day, Joyce
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
19 Mar 2024, 13:03Good day, Joyce
Thank you for your patience whilst this matter was being investigated.
Payment made was not referenced , therefore not allocated in time.
We can confirm the service was activated after allocation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Payment made was not referenced , therefore not allocated in time.
We can confirm the service was activated after allocation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Mar 2024, 13:03
Official
Good day, Joyce
Thank you for your patience whilst this matter was being investigated.
Payment made was not referenced , therefore not allocated in time.
We can confirm the service was activated after allocation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Payment made was not referenced , therefore not allocated in time.
We can confirm the service was activated after allocation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,