Really Terrible Customer Care

I have never received good customer service from Vox since taking up a contract with them on Openserve. I have requested access to manage my router and they sent me an indemnity form to fill out on the 30th Aug, I filled it out and sent it back on the 30th - I have followed up via email and via call but to date no one has assisted me or given me any feedback on the access that I requested. Vox's customer care / service is really the worst, on top of all this, their customer care team do not have adequate knowledge about their services and how to troubleshoot them. When you're enquiring about signing up with them they give you good service until you have a contract with them and are stuck with an issue and they are no where to be found. Very disappointed.