Really , Incompotent

I am really frustrated with Vox, In August Vox cancelled my fibre with vumatel, which up to now no one has contected me and gave an explanation, I have a new fibre line and new router in now, now their accounts department is harasing me because my account is overdue, I have paid the amount on my vox portal on the 24 August 2026, the incompentent person told me I was in arrears , strange that I wat paid up by R10 before my fibre line was cancelled , currently both my Telkom sim cards are not working. Really since May 2026 that I moved in to the new house I had more problems with Vox, I am planning to cancel my services

I got called at 08:52 am on 09/09/2026 the lady said she will call back in a few minutes, this is an hout later