Really frustrated

I am really frustrated with the Vox WiFi. I have been using Vox for a few years and the same problem persists. Over the past 3 months, I have called, had technicians come and still no resolution.

The WiFi or router is being set to sleep mode for idle devices by either Vox or Vumatel and as someone who works from home this has become my greatest pain. I am missing phone calls and emails and have to resort to using my data during working hours as the WiFi is being disconnected from idle devices.

This issue only happens when I’m home on the Vox/ Vumatel network. Issue does not exist when I’m on another network.