RM
Ruben M
1 reviews | Active since Dec 2015
10 Feb 2025, 09:44
Really bad service
Seem like this is the theme with this company..
Delivery was 2 weeks late after fibre was installed. I signed up for 150/150mb line, never got those downloads I logged tickets, technician will come and after the ticket will be closed and service is still the same. Did not get resolved... 4 Months later, I cancelled and swapped to new ISP, issue is resolved. Cancelation got pushed 1.5 later after they could not deliver on their service, and I have to pay.. I got some credit for the slow line, however they wangled it so I don't see a cent and still have to pay in.
Not recommending to go with VOX!!! There are much better ISP's out there.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Feb 2025, 10:11Good day, Ruben
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2025, 10:11
Official
Good day, Ruben
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
13 Feb 2025, 11:40 Good day, Ruben
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. There is no further fees payable on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. There is no further fees payable on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2025, 11:40
Official
Good day, Ruben
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. There is no further fees payable on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****. There is no further fees payable on the account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
RM
Ruben M's updateReviewer Update
13 Feb 2025, 12:31I don't agree, you gave me a refund for the lowered service, then you charged me unnecessarily for an additional month and cancellations fees in order not to pay me out!
You took my money!
NOT a happy customer and won't recommend anyone to use VOX
You took my money!
NOT a happy customer and won't recommend anyone to use VOX
RM
Ruben M's update13 Feb 2025, 12:31
Reviewer Update
I don't agree, you gave me a refund for the lowered service, then you charged me unnecessarily for an additional month and cancellations fees in order not to pay me out!
You took my money!
NOT a happy customer and won't recommend anyone to use VOX
You took my money!
NOT a happy customer and won't recommend anyone to use VOX