Really bad communication and don't care about customers

Requested Fibre to home installation on the 3rd of May as the complex has Fibre already. On the 7th of May Frogfoot installed a black box and the technician said that there is a break in the line. The technician was in a hurry and just said he cannot check as he has another appointment at 15:00. He then advised that another technician has to come out and check which might take 3 to 4 weeks, they will call me and keep me posted daily. I was not happy with this, but accepted it. Not once have I been called back and now I make a daily call to Vox myself to get feedback just to be told they will call me with feedback. I say just be honest if you cannot do it then let me know so I can find a service proveder who is willing to assist obviously Vox does not worry about the smaller customers.