EC
Enver C
1 reviews | Active since Mar 2009
05 Apr 2022, 10:00
REACTIVE SERVICE
Why is it that VOX never knows when there is an area outage??????? Why do I have to keep calling you first and then you go and find out from Vumatel if there is an issue???? Do you not monitor the network?? You are never pro-active, always da-mn reactive and it is sickening!!! Internet in Roodepoort was down from at least 4am today, but when I called 5:53am you still did not know that there was a problem in the area!! What am I paying you for?????
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Replies (3)
Vox Telecom's replyOfficial
05 Apr 2022, 11:06Good day Enver C
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2022, 11:06
Official
Good day Enver C
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the support team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
EC
Enver C's updateReviewer Update
06 Apr 2022, 09:02Someone called me to give me an update on the issue. That is not why I logged this complaint. I logged this because I always have to call you and tell you when there is a fault, instead of you being proactive and informing me!!! Clearly you cannot read and comprehend either!
EC
Enver C's update06 Apr 2022, 09:02
Reviewer Update
Someone called me to give me an update on the issue. That is not why I logged this complaint. I logged this because I always have to call you and tell you when there is a fault, instead of you being proactive and informing me!!! Clearly you cannot read and comprehend either!
Vox Telecom's replyOfficial
07 Apr 2022, 13:49Good day Enver C
We have taken this up with our Problem Management team.
The outage notifications can be sent via email, SMS or both.
You can also choose to receive outage notifications 24 hours, or only during 06:00 - 22:00.
Your notification is set on 24 hours.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
We have taken this up with our Problem Management team.
The outage notifications can be sent via email, SMS or both.
You can also choose to receive outage notifications 24 hours, or only during 06:00 - 22:00.
Your notification is set on 24 hours.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply07 Apr 2022, 13:49
Official
Good day Enver C
We have taken this up with our Problem Management team.
The outage notifications can be sent via email, SMS or both.
You can also choose to receive outage notifications 24 hours, or only during 06:00 - 22:00.
Your notification is set on 24 hours.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
We have taken this up with our Problem Management team.
The outage notifications can be sent via email, SMS or both.
You can also choose to receive outage notifications 24 hours, or only during 06:00 - 22:00.
Your notification is set on 24 hours.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox