RN
Rigardt N
1 reviews | Active since Dec 2019
27 May 2024, 12:58
Reactivation of my account
I'm not impressed with Vox right now, my calls are not being answered my e-mails ignored. I was overdue on my account but I just paid it this morning and now they haven't reconnected me yet. I paid so I really don't know what's going on because no one is talking to me.
Helpful (0)
Replies (7)0
Replies (7)
Vox Telecom's replyOfficial
27 May 2024, 13:04Good day, Rigardt N
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply27 May 2024, 13:04
Official
Good day, Rigardt N
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
RN
Rigardt N's updateReviewer Update
27 May 2024, 13:07I don't see a reply from vox? Looks like they ignore reviews too just like they ignore their customers
RN
Rigardt N's update27 May 2024, 13:07
Reviewer Update
I don't see a reply from vox? Looks like they ignore reviews too just like they ignore their customers
Vox Telecom's replyOfficial
27 May 2024, 13:08Good day, Rigardt N
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply27 May 2024, 13:08
Official
Good day, Rigardt N
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review.
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
RN
Rigardt N's updateReviewer Update
27 May 2024, 13:09You're not listening to me, your account is with FNB right, I paid via FNB so obviously it should reflect instantly.
RN
Rigardt N's update27 May 2024, 13:09
Reviewer Update
You're not listening to me, your account is with FNB right, I paid via FNB so obviously it should reflect instantly.
RN
Rigardt N's updateReviewer Update
27 May 2024, 13:15I must say this is very poor service on your part, I paid more than what I owed. So unsuspend my account and reconnect me.
RN
Rigardt N's update27 May 2024, 13:15
Reviewer Update
I must say this is very poor service on your part, I paid more than what I owed. So unsuspend my account and reconnect me.
Vox Telecom's replyOfficial
27 May 2024, 13:27Good day, Rigardt
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Do note that payment allocation may take up to 24 hours.
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Do note that payment allocation may take up to 24 hours.
Regards
Vox
Vox Telecom's reply27 May 2024, 13:27
Official
Good day, Rigardt
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Do note that payment allocation may take up to 24 hours.
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
Do note that payment allocation may take up to 24 hours.
Regards
Vox
Vox Telecom's replyOfficial
30 May 2024, 10:50Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply30 May 2024, 10:50
Official
Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox