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NATALIE R

1 reviews | Active since Jan 2018

02 Jul 2021, 09:41

RE: UPSET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi So I have not had a good experience with you Guys From day one It has just been stress where it did not have to be. So the manager that assisted me through the traumatic experience said he will be sending me a gift basket which I still have not received. Seems once you have the client then they don't hold any importance to the company anymore. Number two. - My salary was one day late so the debit order did not go through but went the next day. my bank charged me for that and now you guys want to make extra money for doing ZERO by charging me for that too. you did not even lose 1c but you will rip clients off like this so you can have extra money for nothing. especially though these times were every sent count. makes me sick to think that this is the compassion your company shows your clients

kind regards

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Jul 2021, 10:14
Official
Good day,   Natalie R
Thank you for your post. 

 Kindly note that we have escalated your complaint to the Sales and Finance Management team for assistance. 

 We will investigate the matter and provide feedback to you soonest. 

Kind Regards, 
Vox 

Best regards,

Vox Telecom
Vox Telecom's reply06 Jul 2021, 17:10
Official
Good day, Natalie R

 Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 
 
Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
 Vox 

Best regards,