CvdM
Charisse van der Merwe
1 reviews | Active since Dec 2012
19 Dec 2022, 11:31
RE: COMPLAINT: ACC NUMBER: *** // TICKET NUMBER: VOX***9
RE: COMPLAINT: ACC NUMBER: *** // TICKET NUMBER: VOX***9
Good day,
We have tried to contact your Head Office telephonically and via email since Thursday, 15 December 2022 - no matter what option is selected from the menu there is no answer from any consultant. Holding for 90min at a time is no joke and Vox is very quick to jump on you and disconnect when the account has not been paid.
Since our contract started with Vox we have had nothing but endless drama - does Vox not care for their customer service?
We then proceeded to drive to your offices in Oudtshoorn and were informed that the ENTIRE Vox Oudtshoorn office is on leave for December?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
19 Dec 2022, 12:33Good day, Charisse V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Dec 2022, 12:33
Official
Good day, Charisse V
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Dec 2022, 10:46Good day, Charisse V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply23 Dec 2022, 10:46
Official
Good day, Charisse V
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox