DF
Dillen F
1 reviews | Active since Feb 2018
10 Mar 2022, 08:39
Rather not VOX Telecom
In a time of remote working due to covid I have now lost 4 days of income. My fibre to home has been of since the 4th of March 2022 and it is now the 10th of March. I also study from home and I have had to ask for extended time to submit my assignments. Spoke to VOX and Vodacom but no real indication when a technician will be able to come to the premises to sort out the issue. I would really not recommend the service provider. Its always immediate feedback when they make the sale but after sale customer service is rather poor.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
10 Mar 2022, 09:13Good day Dillen F
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
Vox Telecom's reply10 Mar 2022, 09:13
Official
Good day Dillen F
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***9
The Support team will follow up with the Network Provider ( SR*** ) on the progress of the fault and update you on the status.
Regards
Vox
Best regards,
DF
Dillen F's updateReviewer Update
11 Mar 2022, 09:04Requested that your service to be cancelled. I was contacted by a gentleman yesterday advising he will follow up and get back to me... He must have vanished off the face of the earth as I still have no feedback regarding when connection will be restored. It has now been a full working week + a weekend without Internet.
DF
Dillen F's update11 Mar 2022, 09:04
Reviewer Update
Requested that your service to be cancelled. I was contacted by a gentleman yesterday advising he will follow up and get back to me... He must have vanished off the face of the earth as I still have no feedback regarding when connection will be restored. It has now been a full working week + a weekend without Internet.
Vox Telecom's replyOfficial
24 Mar 2022, 23:22Good day Dillen F
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Network Provider has informed us that the service request was closed as the contact person advised the request has to be closed due to a service cancellation request.
Please note that the service has been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Network Provider has informed us that the service request was closed as the contact person advised the request has to be closed due to a service cancellation request.
Please note that the service has been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply24 Mar 2022, 23:22
Official
Good day Dillen F
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Network Provider has informed us that the service request was closed as the contact person advised the request has to be closed due to a service cancellation request.
Please note that the service has been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Network Provider has informed us that the service request was closed as the contact person advised the request has to be closed due to a service cancellation request.
Please note that the service has been set for cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Best regards,
DF
Dillen F's updateReviewer Update
29 Mar 2022, 12:25As expected they not only charged the cancellation fee but added the payment for March as well leading to a cancellation fee of over R3 000.... I did not have connection for the whole month of March and now Mr Jonathan Baker service manager advised that they cannot reach me... VOX Telecoms are extremely poor in customer service, after sale customer care and they cannot resolve issues. I would highly encourage anyone that is seeing this to not make use of their service as it is extremely frustrating and their communication is extremely poor.
DF
Dillen F's update29 Mar 2022, 12:25
Reviewer Update
As expected they not only charged the cancellation fee but added the payment for March as well leading to a cancellation fee of over R3 000.... I did not have connection for the whole month of March and now Mr Jonathan Baker service manager advised that they cannot reach me... VOX Telecoms are extremely poor in customer service, after sale customer care and they cannot resolve issues. I would highly encourage anyone that is seeing this to not make use of their service as it is extremely frustrating and their communication is extremely poor.