R960.00 FOR WHAT EXACTLY? INCONSISTENT DOWNLOAD SPEED. NO LINE SPEED UPGRADE.

After nearly a year of paying for a 100/10mbps line, I am beginning to see the cracks in Vox's service. I hope this isn't going to end up being another Telkom experience for me. Over the past week, I have tested my connection speed with a laptop plugged in by Ethernet cable and my Xbox console. The most I got during the day from the laptop was around 65mbps, my console never goes over 30mbps. The strange thing is that when I do the tests at 05h30 in the morning, both devices register speeds between 90-100mbps. I have called Vox regarding this issue, I was walked through different processes, some of which I had already done myself, and the results were the same. Unfortunately, the customer service consultant couldn't give me the answers I needed. I asked him why I don't consistently get the speeds I am paying for? My upload is always within the 10mbps range, but my download never reaches anywhere close to 90mbps during the day - with one device using data. For the amount of money I am paying, this is unacceptable. To add insult to injury, on the 01/04/2021 I received an email from Vox stating that as from the 01/05/2021 they will be implementing line speed adjustments and my speed would be upgraded to 200/20mbps... Not surprisingly, this has not happened! Even the consultant I spoke to seemed oblivious to this broadcast that was sent by Vox. I have a couple of friends who use different ISPs, the one guy uses Afrihost and he received the a similar notification from his ISP. He's had his line upgraded as per the email he received, no hassles. He pays the same amount I am paying for 200/200mbps, and this really make me want to move to Afrihost instead.

To cut a long story short, I am paying Vox almost one thousand rand a month for a service that I am not getting. That is unacceptable. I would like my line upgraded as per the email I received and my line speed issues resolved. There is no way my speed could be close to what I am paying for at 05h30 in the morning, and suddenly drop below 50mbps two hours later - for the rest of the day. My account number is ***. I will be expecting a call. Thank you.