mG
marcel G
1 reviews | Active since Sept 2009
23 Nov 2023, 13:32
R2500 CANCELATION FEE FOR NOTHING
I app**** for fibre and was told turn around time is 30 days so I app**** with another provider and it was up and running in 1 day now without vox even activating or delivering anything they want 2500 for cancelation absolutely ridiculous I'm so glad I have a better provider .Stay away how can you pay 2500 just for an enquiry will they pay me because I found better service.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
23 Nov 2023, 13:59Good day, Marcel
Thank you for your review, please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for your review, please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply23 Nov 2023, 13:59
Official
Good day, Marcel
Thank you for your review, please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for your review, please advise , who is the account holder ?
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
mG
marcel G's updateReviewer Update
23 Nov 2023, 14:19Exactly but you want me to pay 2500 to cancel how does that work
mG
marcel G's update23 Nov 2023, 14:19
Reviewer Update
Exactly but you want me to pay 2500 to cancel how does that work
mG
marcel G's updateReviewer Update
23 Nov 2023, 14:35You have my ID and my name that is sufficient to locate my account.I will not be paying the cancelation I just needed to make others aware of this so you stop takin peoples hard earned money for doing nothing
mG
marcel G's update23 Nov 2023, 14:35
Reviewer Update
You have my ID and my name that is sufficient to locate my account.I will not be paying the cancelation I just needed to make others aware of this so you stop takin peoples hard earned money for doing nothing
Vox Telecom's replyOfficial
23 Nov 2023, 14:41Good day,Marcel
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Nov 2023, 14:41
Official
Good day,Marcel
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Nov 2023, 08:16Good day, Marcel
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Billing will only take place if the service was activated , in this case it was not activated.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Billing will only take place if the service was activated , in this case it was not activated.
Regards
Vox
Vox Telecom's reply30 Nov 2023, 08:16
Official
Good day, Marcel
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Billing will only take place if the service was activated , in this case it was not activated.
Regards
Vox
Thank you for your patience whilst this matter was being attended to.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Billing will only take place if the service was activated , in this case it was not activated.
Regards
Vox