JS
Jeremy S
1 reviews | Active since Jan 2022
25 Jan 2022, 14:51
R1238 for installing a router!!!
I activated a Fibre to the home package with Vox in August last year. Since I was staying in an apartment that already had a fibre line setup with ONT and everything installed Vox only had to send a technician to set up my router. When I tried to cancel and request a mobile connection option instead since I now move around due to military work I was told I need to pay a penalty of R1238 for "INSTALLATION" fees. This is ridiculous since the only thing they installed was a router. I will rather go with another company for my Mobile WiFi option and don't suggest dealing with a company that claims fees for things they didn't do fully.
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Vox Telecom's replyOfficial
25 Jan 2022, 15:04 Good day Jeremy S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
As per our T & C's
12. Set Up and Configuration/ Installation Fees 12.1. Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. 12.2. Should Vox offer to conditionally waive or subsidise this fee and Customer terminate your subscription within twelve (12) months of activating the Access Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated. 12.3. Network operators may charge a separate installation fee, billed directly to the customer, for the installation of the Access Circuit from the property boundary to within the home even if and notwithstanding that the service is ordered directly with Vox. Should you require further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
As per our T & C's
12. Set Up and Configuration/ Installation Fees 12.1. Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. 12.2. Should Vox offer to conditionally waive or subsidise this fee and Customer terminate your subscription within twelve (12) months of activating the Access Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated. 12.3. Network operators may charge a separate installation fee, billed directly to the customer, for the installation of the Access Circuit from the property boundary to within the home even if and notwithstanding that the service is ordered directly with Vox. Should you require further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply25 Jan 2022, 15:04
Official
Good day Jeremy S
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
As per our T & C's
12. Set Up and Configuration/ Installation Fees 12.1. Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. 12.2. Should Vox offer to conditionally waive or subsidise this fee and Customer terminate your subscription within twelve (12) months of activating the Access Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated. 12.3. Network operators may charge a separate installation fee, billed directly to the customer, for the installation of the Access Circuit from the property boundary to within the home even if and notwithstanding that the service is ordered directly with Vox. Should you require further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
As per our T & C's
12. Set Up and Configuration/ Installation Fees 12.1. Services offered by Vox are all subject to a once-off set up and configuration or Installation fee. 12.2. Should Vox offer to conditionally waive or subsidise this fee and Customer terminate your subscription within twelve (12) months of activating the Access Circuit, the full installation or setup and configuration fee is payable as part of the termination fee. Termination fees will not be pro-rated. 12.3. Network operators may charge a separate installation fee, billed directly to the customer, for the installation of the Access Circuit from the property boundary to within the home even if and notwithstanding that the service is ordered directly with Vox. Should you require further assistance, please do not hesitate to contact us.
Kind Regards,
Vox